Testimonials

I wanted to sing the praises of Drilon- he was the best!  Thank you very much and I look forward to working with Drilon in the future!

Dear Ben Franklin Plumbing,

 When you can’t do it yourself, you’re at the mercy of professionals- not all of whom deserve the title.  But I want to tell you that Drilon and the phone support person from Ben Franklin definitely do the plumbing profession proud.  Polite, prompt, skilled- all apply.  More than that Drilon was kind.  He took time to answer my questions, explain things, and give me a moment to compose myself when it dawned on me that my budget and my plans had a serious gap.  It’s been a very long time since I needed to hire a plumber and I just didn’t know- but I think that the valve for my money was exceptionaland I intend to start saving and call Ben Franklin when I’m ready to tackle the rest of my plumbing upgrades.  Professional service is not easy to find.  Professional service with kindness- that’s a real joy and much appreciated.  My thanks to Ben Franklin Plumbing and Drilon!

Your plumbers, Jason and Zane, really seemed to know what they were doing.  They were very professional and friendly.  They worked very well as a team and complemented each other very well.  They also kept me informed on what they were doing and why, which is something I very much appreciate.  They were also the consummate sales guys (but in a friendly, nice, non-hardcore way) telling me the services you guys have as it pertains to our plumbing system.  Thanks again!

Drilon did an excellent job- he took an extra step with the water heater and was very personable and knowledgeable!

I would like to thank you for the service.  The plumber was fantastic and all around a pleasure to work with.  If the rest of your staff is as good as him, I will definitely be using you for all my plumbing needs.  When I am ready for my tankless water heater, your company will be the one I will call.  Thank you again for the great service!  It is peace of mind for my family!

 Thank you. Ian was a huge help and very professional. Because of his work I will definitely use Ben Franklin for future projects.

Just a quick note to thank you again for all you did for us regarding the water heater.  You certainly went above and beyond for us and we truly appreciate all of your efforts.  Megan and Kate were my calm in the storm and Nancy you are truly a life saver, I really was at the end of my rope!  To all of your wonderful employees- I hope they know how fortunate they are to have such terrific employers.  Nowadays it’s nice to see a company that truly cares about a customer and not just a dollar sign.  Thank you again!

To all potential customers who need a loyal plumber; I have a true Christmas Story I want to share with the entire community.  My name is Dawn, and I am a divorced, single mom with no home maintenance experience and I am currently raising a six-year-old daughter.  I happen to live in a mobile home in the city of Thornton and I work a job as a waitress.  One cold night in December, the temperature dropped to 19 degrees below zero, my friend noticed I still had my garden hoses hooked up to my water line.  When we unhooked them, Angela and I heard a dripping noise.   My worst fear was realized; the main source that provided me with water had burst.  Immediately afterwards, Angela’s husband, Jerry, came over and fixed all of my pipes with copper pipes and fittings.  He paid for all of the maintenance, and did the work himself.  But unfortunately, all of the work was to go to waste.  The next night it got even colder, and the water froze.  I called Angela and she recommended Benjamin Franklin Plumbing.  Though I had no money, she convinced me to call them anyway.   When I did, they would come and check out the damage for $19.  I agreed to the appointment.  But then a rock had hit me in the pit of my stomach; even if I did know what was wrong, I had no options or hope of paying for it.  With that, I waited with Angela for them to examine the pipes.   After the inspection, they showed me the price, the minimum was $509.  Then they said they would have to start right then and there,…after I said no, I explained my situation to them.  I was amazed at their reaction:  “Our boss says to tell you Merry Christmas.” They paid for everything!  I started crying, as did Angela.  So they fixed the pipe and did it with a smile.  Afterwards, my friend called to thank them, but unknown to me at this time; they asked what else they could do for me.  Angela explained my various health problems to the company, and the Degenerative Disk Disease and Barrett’s Disease.  During the phone call, Angela mentioned that my car was dysfunctional and had been parked at the restaurant I worked at for nearly eight weeks.  So they arranged for my car to be towed from the restaurant, to the Saturn workshop in Northglenn (who pitched in for parts) to be fixed.  So now I have a car, and pipes that actually give me water when I need it.  this true Christmas Story and I think all involved have learned not only that you can rely on people, but you can count on the care, love, and support that they give to not only their customers but to the members of the community.  Benjamin Franklin Plumbing is the true example of what everyone can be like everywhere, and I believe a simple ‘Thank You’ will never, ever be enough.

I would like to tell you about my experience with the plumbing at our two units at Hillcrest Condos.  I bought my condo about 25 years ago, it had normal repairs over the years but nothing major.  About 3 ½ years ago I purchased another unit which was in good repair.  In December of 2008 both units had dripping faucets and poor plumbing under the sinks.  The tubs also dripped water and I know from the past experience that finding the correct parts for the old faucets was next to impossible.  I had heard about Ben Franklin Plumbing on KOA radio and Tom Martino and decided to call.  Drilon D., from Ben Franklin came out and did a COMPLETE inspection of the plumbing at both units for free.  We went over the list for each unit plus my “TO DO” list (need to keep mama happy) and came to a decision on what we would like to do.  The work was scheduled and three technicians came out and the plumbing was done at both units in one day.   The work done by Ben Franklin Plumbing was first class.  They answered all of my questions on replacement items, how things worked and cleaned up after each fix or install.  We had one minor problem with the tub replacements but one call and within two hours they were here and the problem was taken care of at no cost.  It was so nice to hire professionals to do the work and have it done correctly and give us a good night’s sleep.

Just a note to express my appreciation as a consumer and a human being (like we all are) for the service manager, Jake F.  His verbal professionalism and the respect he showed me were both very impressive!  From personal experience, businesses that deal with the public, so many times, simply refuse to routinely treat customers with politeness and patience.  Jake certainly gave me a positive feeling about the company that he works for!  If possible, please reward Jake with a salary increase!