Testimonials

I am a long time customer of Ben Franklin and have always been impressed with the quality of the Ben Franklin team but I would have to say that Steve Pressdee is a standout among standouts.  I’m guessing there are no quirkier properties than my mountain property when it comes to plumbing and probably there are few customers out there who are less adept at diagnosing the a problem than myself.   Yet, Steve has a way of addressing our concerns, including our theories into the mix, zeroing in on the problem at hand and communicating back to me and my wife, Teri, with his best assessment.  Steve worked with us on the cantankerous water heater problem this last summer and now this problem with no water in the log cabin.  In each case, he went above and beyond to get to the root cause of the problem and was focused on including us in his thought process and his assessment.  I can not sing his praises enough. It is people like Steve who keep us coming back to Ben Franklin for our plumbing needs and makes us a loyal customer, willing to recommend your services to others.  Please pass on my thanks to Steve and let his supervisor know how well regarded he is by his customers.  My best to you and your family in the coming holidays.

I am pleased with repair at this time, also Mr John Foster was Professional and all around nice guy.Will certainly refer your company, the telephone follow ups were very good.thank you.Mike Gomez

Your company is great! We have always had a great experience with Ben Franklin Plumbing! We had somebody immediately come and fix our problem; the man who came out was very polite and fixed our problem promptly! I will always go to Ben Franklin for my Plumbing needs, they are the best.Maria Smith

When my daughter emailed me to say she needed a plumber at the home she and her fiancé bought in February, I didn’t hesitate: Ben Franklin Plumbing of Denver. I replied, gave her the website and telephone number and told her that Ben Franklin would be who I would call. I heard from her in a couple of days and the leak they had been experiencing was all taken care of. She was pleased.

About a week later I opened my mail to find a thank you note from Ben Franklin Plumbing Denver’s Megan Jusseaume. It was a very nice, handwritten noted thanking me for the referral and it included a certificate for a free pizza. I knew Ben Franklin was a good plumber, but this is just a great, and unexpected, example of the best customer service I can think of.

I’m sold. Plus I liked the pizza. Thanks Megan. When I need a plumber, I’ll call Ben Franklin.

Thanks,

Jeff-Denver, CO

Excellent Customer Service!

In March 2006, I had a sewer backup because the drainpipe in the basement had collapsed. I called Ben Franklin and the two plumbers Jose and Dave spent three days tearing up the concrete basement floor to replace the pipe. After the pipe was replaced I felt that everything was ok. This is a rental house so I did not know that there was a problem until my tenant told me last month (March 2010) that there was water backing up through the basement drain. She said that the problem had been there since the pipe was replaced but did not mention the problem since is only happened when she ran the washing machine. I called Ben Franklin and explained the problem; Jake came to the house and used a video camera to inspect the sewer lines. I was pleasantly surprised when Jake told me that they would snake the pipe and there would not be any charge. Also Jake was not happy with the installation of the basement drain and that a smaller drain should have been installed. Jake said they would also replace the basement drain at no charge. In today’s world it is often hard to find a plumber that stands behind their work. Since the repairs were made four years ago I expected that Ben Franklin would deny that it was their problem. This was not the case; Jake looked at the problem and stood behind the commitment Ben Franklin makes for customer satisfaction. If you want a plumber that will do a good job, stand behind their work and correct any problems without a hassle then call Ben Franklin Plumbers.

Professional Service.  I have read the other reviews. I used BF as they were the only available firm at 10 pm at night who could come out and replace a hot water heater that had failed. Jeff, the plumber was all over the work. He knew what he needed to do, he got it done and he did it professionally WITH a great attitude. He took time to explain what he thought needed to be done. I am an engineer and have done significant amounts of home repair. I felt that Jeff recommended appropriate changes and took care of the work. I felt the cost quoted was appropriate – yes, it was higher than if went to HD and bought a WH and installed myself, but acceptable at 10 pm at night. Since that work, I have had reason to have BF do other work, again Jeff was the plumber and again they took care of me. For the work, the service and the cost, I felt I got solid value all the way.

The day I met these wonderful people that worked for Benjamin Franklin Plumbing was a miracle, and a blessing in my life.  I had a leak coming from my upstairs bathroom to my downstairs dining room and as I looked at it, I wondered how I was going to afford to fix it.  My mortgage had adjusted to about $500 a month more, and I am in a fixed income.  I took the telephone book to the kitchen counter, layed my hands on it and I cried out to God, how am I going to fix this leak?  As I finished praying, I looked down on top of the telephone book and I saw a magnet with Benjamin Franklin Plumbing on it. So I called and told them my situation and Megan, the daughter of the owner said that if I’d wait a minute she’d be right back, not knowing she went to tell her father about my problem.  A very nice gentleman came on, and said he’d be over to see what he could do for me.  He told me, don’t worry and I will take care of it all.  I told him I didn’t have money to pay him to fix my leak, and other damages but could make payments.  He said, I will take care of it.  I asked him, are you my angel? He said I don’t know about that, but I knew God had sent him.  Without a doubt this company is caring, honest and will put you first before themselves.  They were a blessing to me and will be a blessing to you.

God says you have not because you ask not.  I believe God met my need, through this company, and owner.  God is faithful and awesome.  For the love, and the things they have done for me is by the love of God in their hearts. They fixed everything, and with my scenario I didn’t have to spend a penny.  I pray to God to bless their business, and bless them physically, spiritually and emotionally.  I know God will, He is always ready to hear from us because the love of God is everywhere. 

God loves you, and so do I!  Thank you so much!

Jeff, the plumber, was professional and an excellent representative for your company.  He did a wonderful job!

Dear Benjamin Franklin Plumbing,

 I am sending you a note to tell you how pleased we are to have our Whole Harmony Filtration system.  Your people explained the use and described the system so well that we have recommended it to several of our friends.  Having used the system now since February I don’t know how we survived before.  No more lugging or paying for bottled water.  We can’t thank you enough, life is great again with pure water.

 Sincerely,

Art C.

We are very pleased with Drilon’s quality service and workmanship! We thought we only had water leak issues that needed resolving and instead of just fixing that, he went above and beyond to explain the bigger issue we had- the hot water heater- and why it also needed to be fixed.  Thank you for assigning him to us and thanks to him for all his hard work!