Fred T.
Excellent Customer Service!
In March 2006, I had a sewer backup because the drainpipe in the basement had collapsed. I called Ben Franklin and the two plumbers Jose and Dave spent three days tearing up the concrete basement floor to replace the pipe. After the pipe was replaced I felt that everything was ok. This is a rental house so I did not know that there was a problem until my tenant told me last month (March 2010) that there was water backing up through the basement drain. She said that the problem had been there since the pipe was replaced but did not mention the problem since is only happened when she ran the washing machine. I called Ben Franklin and explained the problem; Jake came to the house and used a video camera to inspect the sewer lines. I was pleasantly surprised when Jake told me that they would snake the pipe and there would not be any charge. Also Jake was not happy with the installation of the basement drain and that a smaller drain should have been installed. Jake said they would also replace the basement drain at no charge. In today’s world it is often hard to find a plumber that stands behind their work. Since the repairs were made four years ago I expected that Ben Franklin would deny that it was their problem. This was not the case; Jake looked at the problem and stood behind the commitment Ben Franklin makes for customer satisfaction. If you want a plumber that will do a good job, stand behind their work and correct any problems without a hassle then call Ben Franklin Plumbers.