To all potential customers who need a loyal plumber; I have a true Christmas Story I want to share with the entire community.  My name is Dawn, and I am a divorced, single mom with no home maintenance experience and I am currently raising a six-year-old daughter.  I happen to live in a mobile home in the city of Thornton and I work a job as a waitress.  One cold night in December, the temperature dropped to 19 degrees below zero, my friend noticed I still had my garden hoses hooked up to my water line.  When we unhooked them, Angela and I heard a dripping noise.   My worst fear was realized; the main source that provided me with water had burst.  Immediately afterwards, Angela’s husband, Jerry, came over and fixed all of my pipes with copper pipes and fittings.  He paid for all of the maintenance, and did the work himself.  But unfortunately, all of the work was to go to waste.  The next night it got even colder, and the water froze.  I called Angela and she recommended Benjamin Franklin Plumbing.  Though I had no money, she convinced me to call them anyway.   When I did, they would come and check out the damage for $19.  I agreed to the appointment.  But then a rock had hit me in the pit of my stomach; even if I did know what was wrong, I had no options or hope of paying for it.  With that, I waited with Angela for them to examine the pipes.   After the inspection, they showed me the price, the minimum was $509.  Then they said they would have to start right then and there,…after I said no, I explained my situation to them.  I was amazed at their reaction:  “Our boss says to tell you Merry Christmas.” They paid for everything!  I started crying, as did Angela.  So they fixed the pipe and did it with a smile.  Afterwards, my friend called to thank them, but unknown to me at this time; they asked what else they could do for me.  Angela explained my various health problems to the company, and the Degenerative Disk Disease and Barrett’s Disease.  During the phone call, Angela mentioned that my car was dysfunctional and had been parked at the restaurant I worked at for nearly eight weeks.  So they arranged for my car to be towed from the restaurant, to the Saturn workshop in Northglenn (who pitched in for parts) to be fixed.  So now I have a car, and pipes that actually give me water when I need it.  this true Christmas Story and I think all involved have learned not only that you can rely on people, but you can count on the care, love, and support that they give to not only their customers but to the members of the community.  Benjamin Franklin Plumbing is the true example of what everyone can be like everywhere, and I believe a simple ‘Thank You’ will never, ever be enough.

This entry was posted on Wednesday, January 28th, 2009 at 4:43 pm and is filed under Testimonials. You may go back home or view the services we offer. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.