Just a note to express my appreciation as a consumer and a human being (like we all are) for the service manager, Jake F.  His verbal professionalism and the respect he showed me were both very impressive!  From personal experience, businesses that deal with the public, so many times, simply refuse to routinely treat customers with politeness and patience.  Jake certainly gave me a positive feeling about the company that he works for!  If possible, please reward Jake with a salary increase!

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