Steve Jusseaume, master plumber and owner of Ben Franklin Plumbing Denver, knows exactly how to pick a plumber; here is how he’d do it if he had a drip, drip drip.

The only thing more frustrating that the constant drip, drip, drip of a leaky faucet is the nag, nag, nagging feeling that finding a plumber is going to be a problem. Am I going to get ripped off? Will they show up on time? Will they add on services I don’t need? Can they do the job without having to call someone else to get it done right?

What often exacerbates the anxiety is that the search for a good plumber is not for next Tuesday, but rather an immediate need; the pipe is leaking now. The tried and frequently less-than-true method is to search the Yellow Pages and pick out the one with the best- looking advertisement, but then marketing budgets are no measure of competence or General Motors wouldn’t be asking Congress for help.

This is usually where people find help by contacting Steve Jusseaume, master plumber and owner of Ben Franklin Plumbing Denver (www.benfranklinplumbingdenver.com), known as Deer Creek Plumbing Inc. for its first 25 years of operation until Jesseaume joined the Ben Franklin family.

Picking a plumber, says Jusseaume of Ben Franklin Plumbing Denver, can leave a homeowner or building manager as skittish as a colt when it’s not an everyday event you’re dealing with. However, his checklist of key things to look for will help to narrow the choices and lead to plumbing satisfaction, are shown below:

1. Licensing. Make sure you are dealing with a licensed plumber. With licensing varies from state to state, in Colorado it is a fairly straight-forward issue: any plumber worth his monkey wrench will state, in writing, that he/she is, in fact, licensed, what the license number is, and when it was obtained (which will give you insight into the plumber’s experience).
2. Insurance and bonding. Make sure your selected plumber and/or plumber contractor is fully insured, and this means both with workers compensation coverage and with liability insurance with at least $500,000 in coverage. Once again, any reputable plumber will provide proof of insurance without even being asked.
3. Better Business Bureau. Check with the BBB. In Denver, for those firms which are members, the BBB offers ratings of plumbers, from A+ to F, and it maintains records of complaints and how the company and/or plumber handled those complaints. There is also background information on licensing and experience.
4. Experience and references. While there are probably many fine plumbers who went into business last week, it is easy to check out how long the person has been licensed and how long the firm has been in business, and that experience should offer a measure of security. To further this, ask for references from other customers (and be willing to offer a future reference yourself), and pay particular attention to previous customers who had work done which is similar to the work being discussed.
5. Cost. The most reputable plumbers generally will offer a complete and detailed estimate of the costs for the work to be performed, including materials, in writing.
6. Appearance. It is very important, and offers an additional measure of security, if the plumbers who come to service your job are neat and clean in appearance, and are wearing shirts or jackets with logos identifying them as from the company which was called. A work truck bearing a company identity only adds to the peace of mind.
7. Appointment windows. The most reputable plumbing firms will offer very specific appointment windows – and stick to them.
8. Customer service. The top plumbers in the business have their own customer service operations, available 24 hours a day, which can address emergencies, follow-ups or any concerns directly and expeditiously.
9. Cleanup. Make sure your plumber is clear, in writing, that its personnel are committed to a thorough cleanup once a job is complete. Reputable plumbers are expert at cleaning up every type of plumbing job and restoring the area to its pre-problem condition.
10. Guarantee. Make sure your plumber offers, in writing, a complete satisfaction guarantee. Nothing is worse than having to pay twice to get the job done right.

Obviously, it would be easier to check up on this check-list of Pick-A-Plumber-Tips if the situation at hand isn’t an emergency. In a perfect world, you’d find a great plumber for a relatively small issue, then continue to work with them through small drips and major problems for years to come. On the other hand, in this age of the Internet just about everything on this check-list can be discovered about a plumber online in a matter of moments, and if it isn’t-through the plumber’s web site and hot links to organizations like the BBB – that should tell you something right there.

There’s nothing you can do about the drip, drip, drip except find a great plumber. Once you do, the nag, nag, nagging feeling will be a thing of the past.  Casll 303-340-3400 or visit www.benfranklinplumbingdenver.com and your drip will be a thing of the past.

This entry was posted on Friday, December 12th, 2008 at 8:10 pm and is filed under Resource Articles, Tips. You may go back home or view the services we offer. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.