Honor Pledge

Your 1% Solution for Plumbing Problems

Only the top 1% of all plumbing technicians have achieved the status of Benjamin Franklin...the Punctual Plumber. Here's what you can expect from this elite group:

It's about you... EVERY DAY!

• Your trust. The dedicated craftsmanship of a career professional.
• Your family. Polite, friendly consideration, with no vulgarity or smoking in your home or on your property.
• Your home. We "Double Test" all our work before we leave.
• Your peace of mind. You receive industry-leading guarantees on all work performed.
• Your convenience. We are always there when we promise.

It's about your time...if we're late, we pay you!

• "If there's any delay, it's you we pay!"™
• You go to the front of the line with Ben's Society.
• Priority service status with no "Blackout Dates."
• Special "Direct Line" access 24/7/365 to a skilled service advisor.

It's about your security...SAFETY ALWAYS!

• We conduct thorough background checks and drug testing on every employee, which means you're not inviting a plumber into your home who has a criminal record or is influenced by illegal drugs.
• A Performance Guarantee to insure the optimal operation of any system we install in your home.
• FAIR, preprinted and pre-quoted pricing for the work we provide.
• 100% Money Back Guarantee if you're not satisfied with the repair or the product we install.
• I give you my home phone number and home address.

It's about your choices...choose what's BEST for YOU!

• In-depth review of products and repair techniques.
• You make an informed choice of features, benefits and guarantees.
• Leak repair, drain cleaning, water heaters, disposals, pumps, softeners, faucets, sinks, showers and sewers.

YOU CAN'T LOSE...EVER!

Are we perfect? No! No one is. But every day, every person at Benjamin Franklin the Punctual Plumber is striving to be excellent at what we do to serve you. You are the most important person in our career and we never forget it. Our whole business was built with you in mind. Our service isn't for everyone. But if you value your time and want...

• Service competence at all levels
• Unsurpassed honesty, integrity and consideration
• Ease of doing business
• Punctual service
• Informed choices

...may I have your permission to give you a StraightForward price?